No Funds Error despite having added payment card


#1

Hi, I added a payment card to my neptune account some time ago, but now I’m seeing a no funds error on the command line. Also, a job I had in progress was aborted. The message says:
“Sorry, you don’t have enough credits in your account to run this experiment.
Register your credit card in Neptune to run experiments in the cloud.”


#2

Hi @lantunes,

I’m very sorry about this situation - this is a bug on our side and we will fix it. In the meantime, we’ve applied a temporary fix for your account so that you can use Neptune.

Thank you for reporting this issue.

Best regards,
Piotr


#3

We’ve also compensated your account to make up for the aborted experiment.

Best,
Piotr


#4

Okay great, thank you @piotr.lusakowski!